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Managed Services

Keep it running. Keep it improving.

Go-live is the start of the work, not the end of it. We manage, support and continuously improve your Salesforce platform and custom Business Operating Systems — with named people who know your org.

Scope of service

What's covered

Every process documented, so knowledge stays with you when people move on.

  • Admin as a service

    Day-to-day configuration, user and permission management, data hygiene and the small requests that otherwise queue for weeks.

  • User Enablement & Adoption

    Training, documentation and hands-on support that get people using the system the way it was designed — measured by adoption, not tickets closed.

  • Data Quality, Reporting & Analytics

    Deduplication, validation and enrichment rules that keep records trustworthy, with reports and dashboards leadership can act on.

  • Monitoring & health

    Integration failures, limits, storage and automation performance watched continuously, with issues raised before users feel them.

  • Enhancement & release management

    A prioritized queue of improvements delivered every sprint, with environments, deployments and regression testing handled on a predictable cadence.

  • Security & compliance

    Periodic access reviews, audit evidence and control checks kept current rather than reconstructed at audit time.

Engagement tiers

Choose the level of cover

Fixed monthly capacity. No surprise change orders.

  • Essential

    Business hours cover

    • Next business day response
    • Admin and user support
    • Monthly release cadence
    • Platform health reporting

    Right for a stable org with a small user base.

  • Standard

    Priority response + backlog

    • Same-day response, 4-hour P1
    • Dedicated admin capacity
    • Monthly release cadence
    • Funded enhancement backlog

    Our most common engagement.

  • Premium

    Named pod + governance

    • 1-hour P1 response
    • Named admin, developer and architect
    • Continuous delivery cadence
    • Quarterly roadmap and access reviews

    For multi-org or regulated environments.

How it works

Onboard, operate, optimize

  1. Weeks 1–2

    Onboard

    We document what you have, agree service levels and intake channels, and take ownership of environments and access.

  2. Every sprint

    Operate

    Support requests are triaged, enhancements are delivered on cadence, and releases move through a controlled pipeline.

  3. Every quarter

    Optimize

    We review adoption, platform health, security posture and the roadmap, then reset priorities with your leadership.

Already live, but stuck?

We'll take it from here.

We take over platforms we didn't build. Start with a health check — you'll get a written view of risk, debt and the first ninety days of work.

Complimentary 45 minutes session